Want to create a culture of performance excellence and no longer settle for what has always been? Join West Community Credit Union’s Robyn Deitrich and Lorene Meyer to learn a framework for achieving performance excellence in your day-to-day work and at the organizational level. This framework will allow you to evaluate your credit union’s systems, key processes, and practices. Discover how to transform the way you execute key processes, identify key-process measures to inform your people strategy, create a discipline of measuring progress against specific goals to implement changes, and evaluate a key process during an independent work session to start your journey.