Collections Track
Text, Click, Pay – Why Digital Customer Service is so Vital in an Evolving Collections Landscape

Lead Research Analyst Rick DeLisi shares three surprising insights about why it is essential that companies evolve the way they interact with customers. An expert in the customer psychology and digital behaviors, DeLisi is the author of “Digital Customer Service: Transforming Customer Experience for an On-Screen World” and “The Effortless Experience.” He will share a thought-provoking interactive presentation full of practical, applicable ideas that can help your credit union achieving their goals while navigating the fast-changing collections landscape.