Collections Track

Turn Members with Hardships into Members for Life
RuthAnn Riggs, Constant 

The “Amazonification” of everything is rapidly changing member expectations about they ways they should be able to interact with credit unions. In the collections and loss mitigation space, technology has lagged behind that of other areas in banking. But with economic headwinds and hiring and retention still difficult, the way credit unions interact with members is going to need to be more digitally-focused to adapt to this changing climate. During this presentation, RuthAnn Riggs, Chief Growth Officer for Constant, will make the case for introducing a digital-first collections experience that goes beyond texts, emails and chats.

Key Take-Aways:

Deliver Unparalleled Member Experience
Strategies for staying hyper-focused on member experience and continuous improvement that will achieve business success.

Turn Members with Hardships into Members for Life
Help members turn a step back into a step forward by giving access to financial education and loss mitigation options before an account becomes delinquent.

Empower frontline reps
By streamlining all processes to emulate self-service channels, front line representatives can feel confident that they are providing the right solution to address members’ specific needs.