Many organizations have invested in diversity, equity, and inclusion (DEI) training, but how can we translate these concepts into tangible actions and create a more equitable and inclusive workplace for both staff and your members? This 60-minute session, led by Dr. Jennifer Esperanza from Coopera Consulting, offers a practical guide to DEI for credit union professionals.

Key Takeaways:

• Understanding Diverse Demographics: Explore the shifting demographics across the U.S. and their implications for credit unions.
• Best Practices for Navigating Bias and Ambiguity: Learn best practices for enhancing member interactions and decision-making with empathy.
• Building Inclusive Practices: Discover practical strategies for fostering more inclusive communication, leadership, and service.