Collections Track

Credit unions today face challenges in collections, from staffing shortages to maintaining a positive member experience. This session will provide senior leaders with practical strategies to use technology and effective messaging to improve collections efficiency and member satisfaction.

Attendees will learn how automated tools like text and email solutions can streamline collections workflows, reduce staff workload, and allow members to manage their payments more easily. We'll explain how to adjust messaging timing and channels for different loan types, like mortgages, credit cards, and auto loans, to improve member response rates. Using real-world data, we'll demonstrate the impact of these strategies on collections outcomes and financial stability.

By the end of this session, credit union leaders will have the tools and knowledge to enhance their collections processes, make smart technology investments, and support their members' financial wellness more effectively.