In an age of digital disruption and member expectations shifting faster than ever, leadership isn’t just about adapting systems—it’s about aligning people. This session introduces Narrative Intelligence as a powerful leadership tool for credit union executives. Award-winning brand strategist Henry Wong shares how story-driven thinking helps leaders foster trust, guide innovation, and unite teams through change. You’ll learn how to use storytelling to bring clarity to strategy, meaning to transformation, and humanity to service delivery. Through real-world examples from financial institutions and mission-driven brands, attendees will gain tools to strengthen organizational culture, elevate member engagement, and lead with empathy in a technology-first world.