In today’s environment, disciplined innovation is a leadership imperative. But in the credit union space, where compliance, tradition, and operational complexity often compete with the need for change, the real question is: How do you lead innovation that actually sticks and truly matters? 

In this session, Bill Fournet shares how credit union leaders can develop and implement strategic plans to drive innovation, member experience, and employee engagement. You’ll learn how to define success through measurable outcomes, align strategy with operations, and simplify where complexity is holding you back. Drawing from decades of experience with complex organizations, Bill will show how to embed innovation into everyday operations so your credit union anticipates change instead of reacting to it. 

Whether you're just starting your innovation journey or refining an existing approach, this session will equip you to lead with more clarity, alignment, and foresight. 

You’ll Learn How To: 

• Define what innovation really means in a credit union, and how to embed it in your strategy and member experience 
• Connect innovation efforts to the strategic outcomes that matter most—and stop wasting effort on the rest 
• Build an operating rhythm that allows experimentation without sacrificing compliance or trust 
• Lead cultural shifts that support sustainable, cross-functional innovation