As delinquency rates continue to rise, credit unions face mounting pressure to protect financial stability while supporting members through challenging times. This session explores the impact of increasing delinquencies on credit unions and why early detection and proactive outreach are key to minimizing losses and preserving member relationships. We’ll discuss practical approaches for integrating payment flexibility and leveraging omni-channel communication to create a modern, member-centric collections strategy that balances risk management with compassion.