Want to create a culture of performance excellence and stop settling for “what we’ve always done”? In this session, attendees will learn a practical framework to achieve performance excellence—both in day-to-day work and at the organizational level. Using this framework, you’ll evaluate systems, key processes, and practices to identify what’s working, what isn’t, and where to focus for the greatest impact. You’ll also learn how one credit union applies the framework to drive performance excellence—backed by real data. 

You will learn how to: 

• Use a process improvement framework to identify and evaluate key processes. 
• Transform how you execute key processes. 
• Identify measures for key processes to inform your people strategy. 
• Create discipline around measuring progress against specific goals and implementing changes. 
• Evaluate a key process during an independent work session to start your journey.