In this session, participants will explore the brain science behind resistance to conflict, reflect on the effectiveness of their current approaches, and learn a practical, easy-to-apply method for navigating difficult conversations in a way that resolves issues and engages employees. 

By the end of this session, participants will be able to: 

• Explain the brain’s response to conflict and how it influences avoidance, defensiveness, and communication breakdowns 
• Identify personal patterns and habits in how they approach difficult conversations 
• Recognize the impact of avoided or mishandled conflict on trust, performance, and engagement 
• Apply a simple, structured approach to address conflict with clarity and confidence 
• Use effective “what” and “how” questions to keep conversations constructive, solution-focused, and engaging