Rick Olson has been vitally connected to the credit union world for the past 34 years. He has authored two STAR modules, is the past host of America’s Credit Union Conference, and was the instructor for CUNA’s World Class Service Leadership Institute. Rick has worked with credit unions in 46 states, helping them develop healthy work cultures focused on effective sales and world-class service. He is the founder of the Coaching College, which equips managers and leaders with the skills they need to coach their employees effectively. He is also the founder of the Emerging Leaders program, helping fast-track young leaders towards key management positions. He has been a featured speaker at the World Credit Union Conference. Rick is also the author of the best-selling book, Unleash Your Greatness. He and his wife Lori live in NW Wisconsin.