Michael Connolly is senior loan officer and collections manager at 1st University Credit Union in Waco, Texas, bringing more than 10 years of experience in consumer lending. He is known for his relationship-driven approach, helping members navigate lending decisions with clarity, patience, and confidence. Michael focuses on making the loan process accessible and understandable, while balancing responsible lending practices with effective collections management. He represents the small credit union perspective, emphasizing personalized service, member trust, and practical financial solutions that support both member success and institutional stability.