Breakout Session IV
Collection Agency/Third-Party Service Provider Management

The Consumer Financial Protection Bureau and the National Credit Union Administration have put forth documentation regarding their expectations on how banks and credit unions should manage their third-party service providers. In this session, Linda Straub will examine the two bulletins the CFPB has provided and the NCUA’s two letters on service provider management/oversight. This will include a discussion on:

• Policies & Procedures;
• Conducting Due Diligence;
• Audits;
• Contracts;
• Internal Controls; and
• Training.