Collections Track
Best in CLAS (Collaboration Between Lending and Account Solutions)

One of the best ways to increase the success of a credit union collections department is to ensure its employees share a strong partnership with the lending department. Does your collections department have a working knowledge of products, tiers, volume, LTVs, and loan promos? Does your lending department appreciate how gaps in underwriting may impact the collection process? How can you recruit and retain talented collectors?

This presentation will look at the pros and cons of incentives and alternatives to incentive pay; best practices in staffing capacity and credit risk review; collections techniques; and tried-and-true communication tips.