General Session

Unlocking Growth: Innovative Lending and Collections Strategies

Consumers, including our members, have choices when considering where to borrow money. How a credit union handles loan approvals, denials, and the management of delinquent loans can create a significant market differentiation, driving sustained growth and fostering long-term member loyalty. This session will delve into practical strategies for lending in a post-COVID world, where consumer debt levels are higher, and the federal student loan pause has ended. We will explore the challenges our members face and provide actionable insights to help you enhance your lending practices, improve member engagement, and navigate the complexities of the current economic environment. This session is designed for credit union lenders and collections professionals who are committed to driving growth and member loyalty in a rapidly changing world.