As conversational banking scales, the contact center has become a primary battleground for fraud. Deepfake voice scams, SIM swaps, spoofed caller IDs, and social engineering now arrive in real time, often sounding more “human” than humans. This session shows how combining device biometrics (persistent signals from a customer’s phone) with caller ID forensics (telephony-identity analysis) can verify who’s on the line before money moves. 

You’ll learn how to: 

• Strengthen voice and chat channels with friction-right verification. 
• Use risk-adaptive step-ups inside agent and IVA workflows. 
• Define integrations, controls, and KPIs for a 90-day rollout. 

Attendees will leave with a practical roadmap to reduce account takeover, wire/ACH fraud, and social-engineering losses while keeping trusted customers moving quickly.