Michael Pupil is an account executive at Eltropy, the Agentic AI conversations platform purpose-built for credit unions and community banks. With more than 20 years in fintech and IT, including leadership roles as VP of Sales at Lexop (acquired by Eltropy) and VP of Eltropy's Collections Business Unit, Michael brings an operator's perspective to one of the most pressing challenges in community financial services: how to modernize member engagement without losing the human relationship at its core.

Michael is a leading voice on the future of collections, where he argues that AI-powered efficiency and human empathy aren't competing priorities; they're the same strategy. He was the named spokesperson behind the September 2025 launch of Eltropy Payments, a unified self-serve payment system now rolling out across Eltropy's network of 750+ community financial institutions, and he hosts The Eltropy Exchange, a podcast featuring candid conversations with credit union CEOs on leadership, growth, and the realities of digital transformation.