Registration

Marketplace & Networking Breakfast

Welcome & Opening Keynote Session
Destination Uncharted Territory

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What is a common thread that connects successful companies? Their teams possess a willingness to venture into uncharted territory. In the midst of professional and personal change, teams who take action on bold, resourceful, and never-before-imagined solutions are the ones that experience the most growth.

Marketplace & Refreshment Break

MBL Track
Benefits of Business Lending

The current regulatory environment has eased restrictions on business lending for credit unions, opening the door for many credit unions to explore this category of lending for the first time. In this session, Don Arkell will talk about the benefits and pitfalls of setting up a Business Lending channel. 

• Historic Case for Business Lending
• What Business are you in? 
• Begin with the End in Mind
• Staffing Considerations

Collections Track
Effective Collections Mindset During Times of Crisis

To be an effective collections agent, maintaining a positive mindset is key. In this session, Christy Jones will help attendees shift their mindsets, leading them to think positively, use helpful words and inspire a productive discourse during collection calls. Jones will address issues such as dealing with sympathy fatigue, managing stress, balancing care and concern for members, and the basics of a collections call.

Lending Track
Using Data Analytics to Improve Lending, Fraud Detection, and Collection Activities

In this session, Michael Cochrum, founder and CEO of CUBI.Pro, will demonstrate to attendees how descriptive, predictive, and prescriptive analytics can help improve lending operations, including fraud detection and collections. When we leverage the law of large numbers or the law of averages to predict human behavior, we are better prepared to provide productive solutions. Cochrum will leverage his 33 years of experience working with financial institution data to show you how you, too, can use analytics to your advantage.

Networking Lunch

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Marketplace & Dessert Break

General Session
Forget Reality, Embrace Perception for Loan Growth

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Josh Cook will take attendees on a journey through an alternate universe full of real-world examples where members love you for refinancing their loans to higher interest rates and where direct loan growth is fueled by not having an online loan application. Cook will explore the stories of product repackaging, focusing on experience over service, and thinking consumer-first, challenging attendees to think differently.

Marketplace & Refreshment Break

Collections Track
Text, Click, Pay – Why Digital Customer Service is so Vital in an Evolving Collections Landscape

Lead Research Analyst Rick DeLisi shares three surprising insights about why it is essential that companies evolve the way they interact with customers. An expert in the customer psychology and digital behaviors, DeLisi is the author of “Digital Customer Service: Transforming Customer Experience for an On-Screen World” and “The Effortless Experience.” He will share a thought-provoking interactive presentation full of practical, applicable ideas that can help your credit union achieving their goals while navigating the fast-changing collections landscape.

Lending Track
Shifts Impacting Lending, and What We Can Do to Prepare

A number of changes in technology, consumer behaviors and demographics have impacted and will continue to impact lending. These changes will impact loan demand, loan types needed, defaults, and yields. We’ll explore the impact of these changes on your Lending portfolios, volumes and yields, and what we can do to proactively prepare.

Mortgage Track
Navigating the Changing Mortgage Market Roundtable

Join your peers in a roundtable to discuss on the changing mortgage market.

Marketplace Networking Reception

Networking Breakfast and Registration

General Session
Navigating Uncertain Waters, Effectively Lending through the Peaks and Troughs of Economic Cycles

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Uncertain economic times create many challenges for lenders, especially when margins are already thin. In this session Brian Hamilton explores keys to developing an effective lending strategy that not only protects the balance sheet, but promotes sound growth during all economic cycles. He will challenge attendees to consider imperatives for strategic alignment within the organization; measured reaction to macro and micro economic events; the importance of distinguishing frequency from severity of loss; selecting the best growth initiatives based on economic conditions; and the incremental adjustments that can be made in lending programs which collectively have a positive and sustainable impact.

Refreshment Break

Lending Track
The Future of Car Buying

Alain Nana-Sinkam shares his insights on the current and future states of the automotive industry. He will explore questions such as “Will the touchless car buying experience stick?,” “Will car delivery services flourish?,” and “Will buying a car sight unseen trend increase?”

MBL Track
Commercial and Business Lending in a Changing Economy

Changes in economic and market conditions can have a profound impact on credit unions’ commercial lending programs. In this session, Mike Smith of CU Business Group will discuss how your credit union can better manage and continue to grow business services in uncertain conditions, seeking to answer some of the most pressing issues facing credit union commercial lenders, including:

• The effect of inflation on business members and their ability to repay loans
• Whether rising interest rates will slow commercial loan growth
• How regulators will react in the face of an economic downturn
• Tips on how to better manage your existing loan portfolio, including detecting and handling risk
• Ideas on growing business services by improving current products and services and adding new products tailored to meet the needs of businesses in your market
• Ways to address issues with staffing and other necessary resources for a successful commercial lending program

Whether you manage the entire department, are a loan committee member or a frontline lender, this session will help you understand how to better serve your members and ensure your portfolio is healthy and continues to grow, despite uncertainties.

Lending Track
Why Achieving Financial Equity Should be on Everyone’s To-Do List

Seeking to root out systemic barriers that block access to financial prosperity isn’t the job of underbanked people. It’s work everyone should be prioritizing, especially those who don’t think they’ve experienced inequity or bias in their banking experience. The truth is: the lack of financial equity hurts everyone in the long run. In this conversation, panelists will share different ways their credit unions implement equitable programs and services into lending practices and discuss how innovations like AI-driven underwriting can increase access to financial prosperity for all.

Networking Lunch & Council Annual Meeting

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Collections Track
Best in CLAS (Collaboration Between Lending and Account Solutions)

One of the best ways to increase the success of a credit union collections department is to ensure its employees share a strong partnership with the lending department. Does your collections department have a working knowledge of products, tiers, volume, LTVs, and loan promos? Does your lending department appreciate how gaps in underwriting may impact the collection process? How can you recruit and retain talented collectors?

This presentation will look at the pros and cons of incentives and alternatives to incentive pay; best practices in staffing capacity and credit risk review; collections techniques; and tried-and-true communication tips.

Mortgage Track
Increasing Your Mortgage Share in a Rising Rate Market

Your credit union already has unique advantages that will help you compete with local and national lenders in your market. Learn more about those advantages; gain insights on how to offer competitive pricing in a market with rising rates; utilize portfolio lending to gain a competitive advantage and increase your mortgage share; and develop strategies to attract and retain realtors in a purchaser's market.

Lending Track
Consumer Lending in 2022 and Beyond

Are you personally offended you don’t have every one of your member’s loans?

The financial services industry is more competitive than ever before. How do you keep at the top of your member’s mind for a loan while still earning yield?  In this impactful session, Jessica Vartanian from CU Lending Advice will give you insight into the future of consumer lending and actionable items to help your credit union navigate the road ahead. 

In this session Jessica will cover:

• Review of the competitive landscape
• Disruptors in the auto and consumer lending space
• Current state of consumer lending
• Shift in consumer behavior and confidence in a Post-Pandemic world
• Underwriting metrics your lenders need to fully understand
• Review of alternative lending data

General Session
Economic and Credit Union System Update

The Economic and Credit Union System update covers a discussion of key macroeconomic trends to describe the current economic environment and our forecast for the coming year or two. The update will also explain how the overall economic overview will impact credit union activity in lending, deposits, earnings, and asset quality.

Breakout Sessions V (hot topics based on asset categories)

Up to $100M - Iris A
$101M to $750M - Lotus AB
$751M and up - Iris B

Signature Event: Bowlmor Lanes

 Sponsored by: 

Networking Breakfast

Closing Keynote & Prize Drawing
We don’t need it to be easy. We just need it to be possible.

Sponsored by 

No matter the obstacle that comes Timothy Alexander’s way, he’s determined to persevere and endure until the end. His drive helped him become a college football player when many believed that dream was impossible due to a car accident that left him paralyzed from the neck down.

During Alexander’s session, he will tell his story and challenge those in attendance to live a life of resilience, living the phrase for which he is widely known: “We don’t need it to be easy. We just need it to be possible.”